1. We want customers to feel they can help themselves to our resources without being embarrassed. You can often borrow as much as you need without guilt, with no direct charges, and of course consume as much as you can of the libraries' online resources like journal articles, newspapers and magazines.
2. Libraries want library customers to be able to self serve, literally help themselves. Librarians need to ensure libraries' websites, catalogues and databases are easy to use and that they don't need a librarian to be hovering behind shoulders, as more often or not, they can't, there aren't enough librarians to in the world to do that. Librarians also need to ensure customers know how to use our electronic tools, through teaching information literacy, and to our customers, librarians live to teach this sort of stuff!
3. But most importantly, library customers can help themselves by using their libraries. Accessing the libraries' treasure troves of knowledge and information resources to answer their information, or entertainment, need.
So do yourself a favour and go help your self - use your library, it's there to help you.
|Photo by Gwen's River City Images via Flickr|